Delivery & Return
Free delivery available on 1000s of products over ₹ 2000. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Silver cart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
Standard delivery Get it in 3-5 working days
Orders over ₹2000: 
FREE
Orders under ₹2000: 
₹250
Weekday time slot from 12noon - 5pm. Order by 9pm.
₹500
Next day delivery Get it next day, 7 days a week
All day delivery. Order by 9pm.
₹250
Weekday time slot from 12noon - 5pm. Order by 9pm.
₹500
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
Standard delivery Get it in 2 working days
All day Delivery from 7am - 8pm. Order anytime:
From ₹1000
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:
From ₹3000
Next day delivery it next day on weekdays
All day delivery from 7am - 8pm. Order by 7pm:
From ₹2500
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:
From ₹4000
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 15 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:

• fully equipped equipment;

• a receipt proving the fact of purchase in the Silver cart online store;

• warranty card;

• an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation
FAQs
My order hasn't arrived yet. Where is it?
A: We understand how important it is to receive your order promptly, and we're here to help you track its status. If your order hasn't arrived within the expected delivery timeframe, please follow these steps:

1. Check the Estimated Delivery Time:

   • Standard Shipping: 5-7 business days

   • Express Shipping: 2-3 business days

   • Same-Day Delivery: Within the same business day (available for orders placed before 12 PM in select locations)

   Please ensure that your order has surpassed the estimated delivery window based on the shipping method you selected.

2. Track Your Order:

   • After your order is shipped, you will receive a shipping confirmation email containing a tracking number.

   • Use this tracking number on our courier partner’s website to monitor the real-time status of your delivery.

3. Check Your Order Status Online:

   • Log in to your account on Silver cart and navigate to the "My Orders" section to view the current status of your order.

4. Verify Shipping Details:

   • Ensure that the shipping address provided during checkout is correct. Incorrect or incomplete addresses can cause delays in delivery.

5. Contact Our Support Team:

   • If you've exceeded the estimated delivery time and are unable to locate your order using the tracking information, please reach out to our customer support team for assistance.

   • Email: contact@metaxcommerce.com

   • Include the following information in your email:

     • Your order number

     • Date of purchase

     • Shipping address

     • Any relevant tracking information

Our team will investigate the issue with our courier partners and provide you with an update as soon as possible. We are committed to ensuring that you receive your order and will work diligently to resolve any delays or issues that may arise.
Additional Tips:

• Peak Seasons: During high-demand periods such as holidays or sales events, processing and delivery times may be longer than usual. We appreciate your patience and understanding.

• Local Delivery Restrictions: Certain areas may experience delays due to logistical challenges. If your delivery is delayed due to your location, our support team will inform you of the situation and provide alternative solutions if available.

Thank you for choosing MetaX Commerce. We strive to provide you with a seamless shopping experience and are here to assist you every step of the way.